This is a Roam website, (Part of the Cool Inc , Coolinc Hospitality Company for Tourism) and any material relating to information, products and services (or to third party information, products and services) is provided on an as is for general information only without any representation or endorsement being made and without the provision of any kind of warranty whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Any reliance you place on such information is therefore strictly at your own risk. Needless to state that any loss incurred consequent thereto shall not be attributed to Roam.
We do not warrant that the functions forming part of any of the material contained on this website will be continuous, uninterrupted, or flawless, that defects will be repaired, or that the site or the server that making it available for usage are free of viruses or represent the full functionality, capability, accuracy, reliability and precision of the materials.
By agreeing to and subsequently signing up to receive e-newsletters from Roam, you voluntarily opt to receive news and updates, if any, from the Company.
In case of any losses or damages the Company will not be liable, including but not limited to, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of the Roam website.
Through this website, you may and are able to access other websites which are not under our control. However, we do not have any control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply any recommendations or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Roam shall take no responsibility for, and shall not be liable for, the website being temporarily unavailable/inaccessible for whatever reasons/issues that may be incurred.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. The Parties irrevocably and unconditionally agree that any dispute arising out of these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.
TERMS & CONDITIONS
Welcome to the terms and conditions for the use of Roam’s website (“Terms and Conditions”). Please read and review the following terms and conditions carefully before using this site. These Terms and Conditions were last updated on 15th of May 2022.
This website (including all its webpages and domains) (Site) is owned and operated by Cool Inc, a limited liability company incorporated in Riyadh, Kingdom of Saudi Arabia, with Commercial Registration No.4030393062 and having its principal office at 6th Floor, Tatweer Towers 9, King Fahd Road, Riyadh, Kingdom of Saudi Arabia.
To contact us, please email [email protected]
Your access to and use of this Site indicates your intention to enter into an irrevocable agreement to be bound by these Terms and Conditions (as may be amended by us from time to time at our sole and absolute discretion). However, if you do not agree to be bound by these Terms and Conditions, you shall stop accessing and using this Site immediately. This Site shall only be used for lawful and proper purposes, including but not limited to complying with all applicable laws, regulations, and codes of practice within the Kingdom of Saudi Arabia and/or any other jurisdiction from which you are accessing this Site etc.
This Site is intended only for your personal and non-commercial use. Unless stated otherwise, you alone are solely and absolutely in charge of and responsible for determining whether the features present and being offered by the Site is appropriate or suitable for your requirements.
However, we may, at our sole discretion, impose limits or restrictions on your use of the Site. Further, for security, technical, maintenance, legal or regulatory reasons, and any other reason that we may deem appropriate at the time or due to any breach of these Terms and Conditions, we may, at our own volition, withdraw the Site or your access to the Site, at any time and without notice to you.
Other terms and conditions that apply
The following Terms and Conditions also apply to your use of the Site:
Eligibility and registration
To access the Site, you must at least be least 18 years old. Provided that you are under the age of 18 years, you must have obtained permission from your parent or a guardian before accessing the Site, failing which you may forthwith exit the website.
You hereby warrant, represent and undertake that you have the legal right and ability to access the Site in accordance with these Terms and Conditions and, where relevant, to make purchases through the Site.
In order for you to make use of certain parts and access certain services that will be provided to you on the Site you will need to register an online account with us through this Site (“Online Account”). To register an Online Account, you must:
(a) provide us with your complete and accurate personal details including but not limited to age, gender, landline/mobile number, fathers name and/or address.
(b) select a suitable username and password (“Log-In Details”) and
(c) ensure that your use of the Site is in accordance with these Terms and Conditions stated herein and any of the applicable laws of the Kingdom of Saudi Arabia and/or as the case may be.
Your Online Account created on the Site may be cancelled at any time and it can be done at any time simply by notifying us. We may further terminate your Online Account for any or no reason at our sole discretion, at any time, with or without notice to you and without incurring any liability to you, however, that liability may arise given the circumstances.
You will be solely responsible for all activities that may occur with regards to your Log-In Details in respect of the Site and your Online Account. Accordingly, you must also be vigilant and take all steps necessary to protect the confidentiality as well as the privacy of your Log-In Details and ensure that it is not shared with any third party and/or used by any third party. In case you become aware of any disclosure, loss, theft, or unauthorized use of your Log-In Details you must notify us immediately.
Material on the site
All information, documents, images, and all other materials provided on this Site (as well as the organization and layout of this Site) along with the underlying software code and all intellectual property rights present in the Site are owned either directly by us or by our licensors. You shall not without our prior written permission/consent, copy, modify, alter, publish, broadcast, distribute, sell, or transfer any material (whether in hardcopy, electronic or any other form) on this Site or the underlying software code whether in whole or in part. Users of the Site are granted with a limited license to use download, print, or copy one copy of any of the page(s) from the Site for their own personal non-commercial use.
You can and will be given the platform to draw the attention of others to content posted on the Site. However, you must not modify the paper or digital copies of any materials you have printed off or downloaded, and you must further not use any illustrations, photographs, video or audio sequences or any graphics separately from any sort of accompanying text. The content present on the Site must also not be used for any type of commercial purpose without obtaining an express license to do so from us or our licensors.
The unauthorized use of this Site will first and foremost be considered as a breach of the terms and conditions agreed to herein which may result in a violation of copyright laws, trademark laws, Intellectual Property rights, the laws of privacy and publicity and communication regulations and statutes in the Kingdom of Saudi Arabia and/or around the world. All rights including those rights not expressly granted in these Terms and Conditions are reserved.
User generated content
This Site may include information and materials that will be uploaded by other users of the Site, including social media sites and interactive features such as feedback forums (“User Generated Content”). The User Generated Content has not been verified or approved by us. The views that are expressed by other users on the Site do not in any form or manner represent our views or values and we take no responsibility and assume no liability whatsoever for any User Generated Content posted, stored or uploaded on the Site.
If you have any complaints about the information and materials uploaded onto the Site, please feel free to contact us at [email protected]
Uploading content to the site
By uploading and subsequently sharing any contribution on the Site (including any text, photographs, graphics, video, or audio) you agree to granting us, a free of charge and non-exclusive license to use the material in any way we desire related to its purpose (including modifying and adapting it for operational and editorial reasons). You will retain a copyright in your contribution. You hereby confirm and guarantee that your contribution is your own original work or that you otherwise have the right to grant us such a license.
Whenever you make use of a feature that allows you to upload any content or contributions to the Site, or allows you to contact other users of the Site, you must make sure that such content complies with the following standards:
Be in the English language. Be accurate (where it states facts) and be genuinely held (where it states opinions).
Be civil, respectful, tasteful, civilized, cordial, decent.
Be courteous and respectful to the views/opinion of others.
Follow the laws of the Kingdom of Saudi Arabia and those applicable in any country from which it is posted.
CONTENT MUST NOT
Be unlawful or defamatory to any person or religion caste or creed, and users must also attempt to avoid being obscene, offensive, hateful, or inflammatory.
Promote any type of sexually explicit material, violence, discrimination or be based on race, sex, religion, nationality, disability, sexual orientation, or age.
Infringe any copyright, database, intellectual property right or trademark of any other person.
Deceive any person, promote any illegal activity, or be contributed with the intention of causing harm or injury.
Threaten, abuse, or invade another person(s) privacy (by releasing private information of any third party) or cause any sort of annoyance, inconvenience, disruption, or needless anxiety.
Amount to spam, advertising, or promotional material (except where it has been approved by us).
Be ridiculing or impersonating any person or misrepresent or misstating your identity or affiliation/relationship with any person.
Include unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations.
You hereby warrant that any such contribution that does not comply with the standards set out will result in you being liable to us and indemnifying us, for any breach of that warranty/requirement which means that you will be responsible for any loss or damage we suffer because of your breach of a warranty, which loss and/or damage you shall make good.
The content you upload to the Site will be considered non-confidential and non-proprietary. You retain all your ownership rights in your content, but in agreeing to using the Site you are required to grant us and other users of the Site a limited license to use, store and copy that content and to distribute and make it available to third parties.
We also reserve the right to disclose your identity to any third party who is claiming that the content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We also reserve the right to remove any posting you make on the Site if, in our opinion, it breaches the content standards which we have set out in these terms and conditions.
You will solely be responsible for securing and backing-up your content and we do not take any responsibility in case any data is lost due to the inability to secure or back it up.
We reserve the right to update the information, services, products and other materials that have been provided on this Site, at our sole discretion, at any time without the issuance or the provision of any notice. We also reserve the right to modify these Terms and Conditions at any time and at our sole discretion, and such modification shall be effective immediately as soon as the modified Terms and Conditions are posted on this Site. Furthermore, we are under no obligation or duty to specifically contact or notify you of any variation/modification made to these Terms and Conditions. Your continued access or usage of this Site shall be deemed/implied as your irrevocable acceptance of the modified Terms and Conditions.
Viruses and Information Technology
We do not give any guarantee that the Site will be secure or free from bugs or viruses.
You shall be responsible for configuring your information technology, computer programs and platform to access the Site and shall use your own virus protection software as the Site does not provide any such software.
You must not misuse the Site by consciously and knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful and there shall be no tolerance in case you decide to gain unauthorized access to the Site, the server on which the Site is stored, or any server, computer or database connected to the Site. Furthermore, you must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching any of the provisions provided, you may be committing a criminal offence under the laws of the Kingdom of Saudi Arabia and any other applicable laws. Any such breach will be reported to the relevant law enforcement authorities, and we will fully co-operate, aid and assist those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site shall forthwith be terminated and we may cancel any bookings that you have with us.
Limitation of liability
In this section Roam includes us and our affiliated, associated, and subsidiary companies, and our officers, directors, managers, shareholders or staff and those companies. Roam does not exclude or limit its liability to you in any way where it would be unlawful to do so. This includes, but is not limited to, liability for death or personal injury caused by Roam’s negligence or the negligence of Roam’s employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.
The content that is available on the Site is provided only for general information. Although reasonable efforts are made to update the information on the Site, Roam makes no representations, warranties, or guarantees, whether express or implied that the content provided on the Site is accurate, complete, up to date or fit for purpose. We provide this Site on an as is and as available basis and without any warranty or condition, express, implied, statutory or otherwise. Roam specifically disclaims all implied warranties of title, merchantability, and fitness for a particular purpose, to the maximum extent that such disclaimers are held to be valid.
Use of information contained on the Site is available to be used however it is to be done at your own risk and we shall not be responsible for any adverse consequences arising out of such use. Roam excludes all implied conditions, warranties, representations or other terms that may apply to the Site or any content on it. Roam shall not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
Use of, or inability to use, the Site; or
Use of or reliance on any content displayed on the Site.
Roam will not be liable for:
1. 1. Loss of profits, sales, business, or revenue;
2. 2. Business interruption;
3. 3. Loss of business opportunity, goodwill, or reputation; or
4. 4. Any indirect or consequential loss or damage.
We do not review, monitor, or endorse any third-party websites and/or resources linked to the Site, and we are not responsible for the content of any such websites notwithstanding that you may have been redirected to any such site from the Site. Your access to any website that links to the Site shall be at your sole risk and we shall not be liable for any form of loss or damage that may be incurred because of or in connection with your visits to such websites.
Any links to any other websites on the Site are provided merely for the convenience of the users of this Site, and the inclusion of such link on the Site does not in any way imply our endorsement of the linked websites or their content. In addition to this, you further agree to not link your website or any other third-party website to the Site or frame the Site as part of any other website without our express prior written consent.
You may also link to our home page, provided you do so in a way that is fair and legal and does not in any way damage our reputation and name or take any advantage of it. You must not establish a link in such a way to suggest any form of association, approval or endorsement on our part where none exists.
The Site must also not be framed on any other site or platform, nor are you allowed to create a link to any part of the Site other than the home page.
We reserve the right to withdraw linking permission without notice and at our sole discretion.
If you have any desire to link to or make any use of content on displayed on the Site, other than the one that has been set out above, please contact us at [email protected]
The ROAM trademarks (“Trademarks”) are the sole property of us or our licensors. You may only use and/or reproduce the Trademarks with our express written consent.
Governing law and jurisdiction
Your usage of this Site and the subsequent operation of these Terms and Conditions provided shall be governed by and construed in accordance with the federal laws of the Kingdom of Saudi Arabia. Thus, you agree, acknowledge and submit to the Courts of the Kingdom of Saudi Arabia, having non-exclusive jurisdiction over all and any dispute or differences that may arise out of or in connection with this Agreement.
If you have any questions, queries, concerns or complaints in relation to the Site or its usage or these Terms and Conditions please contact us by simply clicking here, or sending an email to [email protected]
Identity Theft – Phishing Alert
Identity theft can either be committed by e-mail or via other means, such as the use of regular mail, fax or telephone, or even by scrolling through someones trash. Identity theft is one of the major issues faced by millions of internet users and occurs when someone uses a person’s personal or professional information, including but not limited to their name, email address, professional designation, or other identifying information without their permission to commit fraud or other illegal activity.
Internet fraudsters/scam artists are increasingly targeting people by a method which is known as PHISHING. Phishing can be defined as when an individual receives what seems to be an authentic-looking email which purports or appears to have come from an official or reputable source, but in reality, this has been sent by criminals from a similar looking email address with malicious intentions as they aim to encourage you to provide personal or financial information which may be used for fraudulent purposes or to carry out any sort of illegal activity.
How to protect yourself from phishing
Please note that you will never receive any sort of unsolicited email which ask you to provide personal or financial information or request you to confirm details of business transactions by email from Roam and its affiliated businesses. If you receive any such e-mail requesting your personal details, please do not respond or click on any links or attachments in the email and/or share same.
It is extremely imperative to note that Roam’s official communications are never sent from personal email addresses hosted on public domains such as yahoo, hotmail or gmail. If you are suspicious of the content of the email that may be sent to you, please verify the senders email address carefully.
Apart from email confirmations sent from an official Roam email address with domain [email protected] for confirmation of bookings made via our website (www.experiencesbyroam.com), Roam does not conduct or approve financial transactions over email.
Step by Step guide on what to do if you suspect you have received a phishing email
1. Do not reply;
2. Do not open any attachments. Attachments may contain malicious code that may infect your computer;
3. Do not click on any links included in the email; and
4. Report the incident to us on [email protected]
Roam shall investigate any phishing email that has been sent to you from an account which purports to be from Roam. Thus, if you receive any such email or have been a victim to any similar scams, kindly forward the suspect email to [email protected] for us to take necessary action.
The information and recommendations provided above are only meant to assist you to manage the security of your own personal data. Neither Roam, nor any of its affiliated businesses accept any liability for phishing emails, or any other scam communications, you may receive or any loss you may suffer as a result thereof.
We are extremely committed to protecting and respecting your privacy. This Privacy Notice (the “Notice”) shall govern the collection and use of personal data by Roam explaining how and why we use your personal data and it applies to the personal data that is either provided to us directly by you, or which we may obtain from other sources.
We may use your personal data for any of the purposes that have been described in this Notice, or as has been stated otherwise at the point of collection. For more information about Roam please visit www.experiencesbyroam.com
References to our, us or we within this Notice refers to Cool Inc, holding Commercial Registration No. 4030393062 and having its principal office at Tatweer Towers 9, 6th Floor, Tower 2, King Fahd Road, 6374, Riyadh, Kingdom of Saudi Arabia. Alternatively, you may also contact us at [email protected]
Who we are
Cool Inc is the data controller of your personal data. We are committed to protecting your privacy. Authorized employees within Cool Inc on a need-to-know basis only use any information collected from you. We constantly review our systems and data to ensure the best possible service to our customers. We will investigate such actions of unauthorized actions against computer systems and data with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. If you have any questions about this Notice, the use of your data, or would like to be directed to our Data Protection Officer, please contact [email protected]
In this notice we refer to “processing” your “personal data”. Processing means anything that is done to or with personal data (including simply collecting, storing, or deleting that data). Personal data is any information relating to an identified or identifiable living person. When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data.
We have CCTV cameras placed in all restaurants and in all of the entrances to our buildings. We use the CCTV to ensure a better and safe experience for our guests and our staff. It is in our legitimate interest to process any personal data captured. It is further certified that your personal data will not be kept longer than necessary to meet the purposes detailed above. CCTV signage is in place where required by local laws or regulations.
Personal data indirectly obtained from others
We also reserve the right to receive some information about you from third parties. These are further detailed below:
Medical Service Providers
As necessary, we obtain your personal data from medical service providers when accidents and other incidents occur, as well as in order to provide medical care as and when required.
Travel Booking Websites
As necessary, we obtain your personal data from travel and restaurant booking websites for membership information purposes, to manage and fulfil bookings, to facilitate the check-in and out process, to manage complaints, in relation to competitions and events and to provide medical care as and when required and keep you informed about any future promotional events and discounts on our services.
Financial Service Providers
As necessary, we obtain your personal data from financial service providers for membership information purposes and to manage and fulfil bookings that you might have made.
Social Media Platforms
As necessary, we obtain your personal data from social media platforms for analytics purposes, to manage and process any complaints, for marketing purposes, in order to improve the services that are being provided and to conduct surveys to further improve any area in which we may be lacking. To the extent necessary, we may will also receive your personal data from other entities within the Roam group of companies or subsidiaries.
Where we rely upon legitimate interest as a lawful basis, we have balanced your rights and freedoms against our interests, or those of any third parties, and determined that your rights are not being infringed. Legitimate Interest is where your personal data is processed either for our own interests or the interests of any third parties that may be involved. This can include but is not limited to commercial interests, individual interests or any broader societal benefits.
Category of Third-Party
Purpose for Disclosure
Legal and professional advisers
Accident and Incidents, Comply with legal requirements and exercise or defend legal claims, Competition and events and IT security
Accident and Incidents, Comply with legal requirements and exercise or defend legal claims and Medical care
Accident and Incidents, Comply with legal requirements and exercise or defend legal claims and IT security
Accident and Incidents, Bookings / reservations / providing services, IT security and Medical care
IT security, Marketing and Memberships
IT, digital, technology and telecoms
Analytics, Bookings / reservations / providing services, Marketing and Memberships
Transport and Leisure Providers
Bookings / reservations / providing services, Complaints, Competition and events and Improve customer experience
Marketing and Research Services
Bookings / reservations / providing services and Marketing
Education and Childcare Providers
Bookings / reservations / providing services and IT security
How long do we keep your personal data?
Your personal data will not be kept with us longer than necessary to meet the purposes detailed above. The criteria used to determine how long your personal date is kept with us includes but is not limited to the period of time during which we have an ongoing relationship with you, and whether we have a legal obligation upon us to store it (for example, for accounting purposes or for litigation, or regulatory investigations purposes).
Provided that the retention of your personal data is no longer required, we shall remove it from our systems and records and/or take the steps necessary to properly anonymize it so that you are not able to be recognized/identified from it.
How do we share your personal data?
Where it is necessary to fulfil the purposes that have been described to in this Notice, we shall disclose your personal data to certain third-parties, vendors and service providers or affiliated employees, contractors and entities as described below.
Following is a table of the instances and the purposes for which we share your personal data:
Where we are provided with a lawful basis to do so, we shall use your personal data to evaluate certain personal aspects about you, which may include analysing or predicting aspects that are concerned with your economic situation, personal preferences, interests, reliability, behavior, location or movements. This process is referred to as “Profiling” and is only conducted where it will not have any legal or any other significant effect on you. Furthermore, the process of profiling is conducted to help tailor out our marketing to you.
Where we store/transfer your personal data?
To the extent required, we shall transfer your personal data to third parties in connection with a reorganization, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees and undertakes to treat your personal data in a manner consistent with applicable laws and requirements.
You have certain basic rights which have been provided to you relating to your personal data. However, these rights can differ depending upon the country in which you are located. The country in which you are located, that country’s law will determine which rights apply and in what instances.
Right to withdraw consent
Where you have provided us with your consent, you will always have the right to withdraw this at any time. You can do this by either following the information that will be provided to you at the time you provided your consent, or by contacting us using the following email address [email protected]
Right to request correction of your personal data
You will, at all times, have the right to request the correction of any inaccurate or incomplete personal data that we will process. You can do this by contacting us at [email protected]
If you want to exercise any of the rights set out above or have any questions or concerns about how we treat your personal data, please contact us at [email protected]
We keep this Notice under regular review. We reserve the right, at our discretion, to change, modify, add or remove sections of this Notice at any time. You are also encouraged to review this Notice from time to time for updates. We will notify you of any changes (including when they will take effect) if we are required to do so by data protection laws.
If you have any questions about our Site, please contact us by emailing at [email protected]